primion Technology GmbH has every reason to be proud: The certification body of TÜV SÜD Management Service GmbH has now awarded the globally active IT system house the ISO/IEC 20000-1:2018 certificate.
The very high quality demanded by primion's customers is now taken a big step forward by the ISO certificate, especially as the ISO/IEC 20000-1 certification is the only internationally recognized standard for IT service management.
The recognition of the certificate is now even seen by the market as a key differentiator between companies in this industry.
The certificate objectively certifies the international standard for the introduction and application of a management system for IT service management processes to support IT services in accordance with the service catalogue for internal IT and customer support.
What sounds complicated in technical jargon is quite simple:
The ISO/IEC 20000-1 certificate states that primion understands and responds to the needs of customers and is also able to provide processes and services and follow established processes that meet defined quality objectives. In addition, it certifies that the necessary resources are used economically. This increases both effectiveness and efficiency in the company and thus in all customer projects.
In general, ISO/IEC 20000-1 contains requirements to ensure that primion provides its services at a very high-quality level. This includes that all 18 processes of ISO/IEC 20000-1 are fulfilled in the planning, implementation, execution, monitoring and review as well as the maintenance and improvement of the service management system.