Remote maintenance

How to start the remote diagnostic session

TeamViewer Desktop-Sharing

Using TeamViewer, you can make your screen available for primion’s Support department to be able to access your computer remotely, even if there are firewalls in place.
You just have to start a small program that doesn’t need to be installed and also that doesn’t need any Administrator rights.

This is how it works:

  1. Click “Start TeamViewer” in the green button.
  2. Confirm that you want to start or save the “primion-support.exe” application. Depending on your system’s settings, you may additionally need to open your Download folder and click on the file.
  3. After a few seconds, two number sequences will be displayed:
    1. Your ID (Ihre ID)
    2. Password (Kennwort).

You will need to let us know what these numbers are so that we can establish a connection to your computer.