Service & Support

For all questions about Access control, Time recording and Security management

Technical support

Monday to Thursday, from 7:30 am to 5:00 pm, Friday from 7:30 am to 4:00 pm. 
All times shown as CET.

Tel:   +49 7573 952777
Fax:  +49 7573 952488 

Städtler products

The primion Technical support contact information shown above, also applies to queries regarding:

  • S-TIME
  • S-TIME @ web

Service and maintenance contracts

Do you have you a service contract with us? If so, you can reach us at any time on the number given to you as part of that contract.

primion’s 24 hour service

  • Fixed maintenance intervals (on-site or via remote)
  • Shortened reaction and resolution times
  • Software support options
  • Update service
  • Free telephone support
  • Guaranteed spare part availability
  • 24 hour availability

primion’s comprehensive Service network guarantees the shortest reaction times. Non-binding advice is available from:


Monday to Friday from 8:00 am to 12:00 pm and 1:00 pm to 4:30 pm. 
All times shown as CET.

Tel:  +49 7573 9520
Fax: +49 7573 92034